Turn your contact center from a cost center into a competitive weapon. MDH delivers Amazon Connect implementations that reduce operating costs by up to 42% while dramatically improving customer satisfaction.
Full-stack deployment of Amazon Connect including contact flows, queue management, agent workspace, and real-time dashboards configured to your business processes.
Deploy Amazon Lex-powered conversational AI bots and Bedrock-enabled agents that resolve Tier 1 inquiries autonomously — 24/7, at scale.
Unified customer journey across voice, chat, email, and SMS — with intelligent routing based on customer context, agent skills, and real-time capacity.
Deep bi-directional integrations with Salesforce, Microsoft Dynamics, ServiceNow, and custom CRMs — surfacing full customer context at every agent touchpoint.
Custom dashboards, Contact Lens analytics, sentiment scoring, and post-call summaries that give supervisors instant visibility into contact center performance.
Forecasting, scheduling, and real-time adherence integration via Amazon Connect WFO or third-party WFM platforms — keeping staffing aligned to demand.
Amazon Connect is the only contact center platform built cloud-native from the ground up. No per-seat licensing. No hardware. Pay only for what you use.
No seat licenses. Pay per-minute of usage — dramatically reducing costs for variable-volume contact centers.
Spin up a 10,000-agent contact center in any AWS region — no hardware procurement, no capacity planning.
Built-in access to Amazon Lex, Bedrock, Comprehend, and Polly — enabling AI without complex third-party integrations.
Amazon Connect is HIPAA-eligible and AWS-BAA covered. MDH deploys industry-tailored Voice Agents and Chat Agents that integrate directly into clinical systems — automating patient access, reducing call volume, and improving outcomes.
AI-powered Voice Agents on Amazon Connect that handle patient scheduling, appointment reminders, prescription refill requests, nurse triage flows, and post-discharge follow-ups — fully automated, 24×7, HIPAA-compliant.
Omnichannel Chat Agents embedded in patient portals, web, and mobile — powered by Amazon Connect and AWS Bedrock. Handles FAQs, symptom triage, appointment booking, and care gap outreach with PHI-safe guardrails.
Amazon Connect Contact Lens provides real-time and post-call analytics for healthcare conversations — sentiment analysis, compliance alerts, and call summarization. Integrates with Amazon Comprehend Medical to extract clinical entities from calls.
Amazon Connect + AWS HealthLake integration surfaces FHIR R4 patient records in real-time during calls — giving agents and Voice AI full clinical context without switching systems.
Amazon Connect Voice ID provides passive biometric patient verification during calls — eliminating lengthy security questions while maintaining HIPAA-compliant identity controls.
Native integrations between Amazon Connect and Epic, Salesforce Health Cloud, and major EHR systems — enabling screen pop, click-to-call, and bidirectional patient data sync.
Real-time AI-powered knowledge suggestions surfaced to agents during patient calls — pulling from clinical knowledge bases, formularies, and care protocols to reduce handle time and improve accuracy.
We'll identify gaps, quantify the savings opportunity, and build a business case for Amazon Connect — at no cost.