MDH delivers elastic cloud platforms, Amazon Connect customer service operations, and Generative AI personalization engines — built for the seasonal spikes, omnichannel demands, and cost pressures of modern retail and eCommerce.
Black Friday, holiday, and promotional spikes that 10× traffic and contact volume overnight — exposing rigid infrastructure that either over-provisions year-round or fails at peak.
Order status, WISMO (Where Is My Order), returns, and refund inquiries consuming agent capacity that should be handled by AI self-service — at a fraction of the cost.
Generic product recommendations and marketing flows that don't leverage real-time behavioral data — leaving revenue on the table while customers receive irrelevant experiences.
Web, mobile, marketplace, store, and contact center operating on disconnected systems — preventing a unified view of the customer and creating operational inconsistency.
Batch-based inventory updates and order management systems that can't keep pace with real-time eCommerce demand — causing overselling, delays, and customer dissatisfaction.
Over-provisioned data centers and legacy commerce platforms with high licensing costs eating into thin retail margins — with no clear path to a more cost-efficient architecture.
Deploy Amazon Connect as your omnichannel customer service platform — with AI-powered WISMO self-service, order lookup flows, returns automation, and real-time agent escalation with full order context. Elastic capacity handles peak season spikes without pre-provisioning.
Event-driven, serverless commerce architecture on AWS Lambda, DynamoDB, and API Gateway — scaling instantly for peak events without manual intervention. Real-time inventory, pricing, and order management APIs that connect seamlessly across channels.
AWS Bedrock-powered personalization that combines real-time behavioral signals, purchase history, and inventory data to deliver contextual product recommendations, dynamic promotions, and conversational shopping experiences — across web, mobile, and contact center.
Unified retail data platform on Redshift and Lake Formation aggregating POS, eCommerce, CRM, and contact center data — enabling real-time demand forecasting, customer lifetime value modeling, and operational dashboards for merchandising and operations teams.
From Amazon Connect contact center deployments to full serverless commerce re-platforms — MDH delivers production-ready solutions on accelerated timelines.